PRIVACY STATEMENT (Last Updated: February 16, 2025)

At AAFMAA Mortgage Services LLC (“AMS” or “Company or “We” or “Our”), we take great pride in making sure servicemembers, military retirees, Veterans, reserves, and National Guard members get the financing they need and service they deserve to build, buy, or refinance a home. That's mortgages, military made. We strive to provide superlative service, and we value your privacy. That is why we are showing our AMS Privacy Policy here and explaining the Member or customer information we may collect, use, and share and what steps you can take to limit sharing of your information.

Please read our Privacy Policy below, review our SMS Policy, and view the AMS Consumer Privacy Notice (in PDF format). For California Residents, please read the California Consumer Protection Act (CCPA) Privacy Notice Privacy Notice here. You can also download a PDF copy of each of these notices:

• Click here to download a PDF of our Consumer Privacy Notice
• Click here to download a PDF of the California Consumer Protection Act (CCPA) Privacy Notice for California Residents

Note: AAFMAA Mortgage Services LLC (AMS) is a wholly-owned subsidiary of AAFMAA, the American Armed Forces Mutual Aid Association. You can view the AAFMAA Privacy Policy on the AAFMAA website.

PRIVACY POLICY (Last Updated: February 16, 2025)

AAFMAA Mortgage Services LLC (“AMS” or “Company or “We” or “Our” or “Us”), respects your privacy. This AMS Privacy Policy describes the information we may collect from our prospective and existing customers (referred to as “Customers” or “Members”), where and how we may collect and use the information, and your options for limiting the sharing of your personal non-public information. This Privacy Policy applies to AMS. For AAFMAA Members, please go to the AAFMAA website located at www.aafmaa.com or directly to the AAFMAA Privacy Policy at this link: https://www.aafmaa.com/about/privacy-policy.  

This website, YourMilitaryMortgage.com, is operated by AMS. This Privacy Policy applies to information submitted and collected on YourMilitaryMortgage.com and any other website or system/technology/app/software offered by us which references or links to this Privacy Policy (each referred to as a “Website” or “Site” or “System” and together the “Websites” or “Sites” or “Systems”).

Your use of our Websites or Systems reflects your acceptance of this Privacy Policy and our SMS Policy. If you disagree with any portion of this Privacy Policy, your sole remedy is to immediately discontinue using the Sites.

For U.S. account holders and visitors to this Site, we will use and share any information that we collect from or about you in accordance with our Consumer Privacy Notice, which provides choices in the use and sharing of information.

1. Types of information we collect and how we collect it

We collect information you provide to us and from affiliated companies and providers we use to provide financial services to customers/members. This “personal information” is data that can be used to uniquely identify or contact a single person and may be public or nonpublic personal information. This information we collect may include:

• Your name, mailing address, phone number, email address, birth date, Social Security Number, passport number, driver’s license number, and military records.
• Your occupation, employer(s), and income
• Your financial information such as assets and bank and investment accounts and account balances
• Your payment information, creditworthiness, credit history, and credit score
• Your existing residence (renting, own, or buying) and home you may be wanting to build or buy

We obtain personal information from and about you:

• That you provide or authorize us to collect.
• About your transactions with us.
• Provided by consumer reporting agencies or government agencies or other providers.

For example, we collect personal information when you:

• Fill out surveys, online registrations, or other forms (such as contact us forms, mortgage or loan inquiries, rate quotes, etc.).
• Visit our website(s) or use our mobile app(s) or other tools or resources
• Apply for or obtain a product or service from us.
• Register to access the AAFMAA Member Center.
• Make payments to AMS or AAFMAA.
• Ask to have a representative contact you.
• Authorize AMS to access data about you (e.g., a consumer credit report) or verify information you provided (e.g., employment, income, assets, military history).

By initiating any activity or transaction with us that uses payment information, you consent to providing your payment information to us and our service providers processing the transaction to the extent required to provide the payment services to you.

When we combine the information we receive from third parties (such as consumer reporting agencies) with information we collect through the Sites, we will apply this Privacy Policy to any personal information received, unless we have disclosed otherwise.

2. Why we collect your personal information.

We collect and use personal information for our everyday business purposes; for example, process and underwrite loan and mortgage applications, approve, close, and fund mortgages, and service mortgages. We use your personal information to respond to your inquiries, process your application, verify transactions, provide billing, enhance your customer experience, and offer you (market to you) our products and services. We collect and use your personal information to communicate with you about our products and services and to administer our sites, products and services, and manage, protect and improve them. We may also use your personal information to offer you products and services that might interest you offered by companies that we have joint marketing agreements.

3. We also collect cookie and traffic data.

Whenever you visit or interact with a Site, we, as well as our service providers, may use assorted technologies that automatically or passively collect information about how a Site is accessed and used. We refer to this information as traffic data.

• Traffic data may include, but is not limited to: browser type, device type used to access the Site (i.e., computer or mobile device), unique number assigned to identify such device, operating system, application version, click path taken through the Site, your use of features or applications on a Site, and other publicly available information.
• The site also uses Google Analytics Advertising features in order to improve User Experience. Advertising features include: Re-marketing with Google Analytics; Google Display Network Impression Reporting; Google Analytics Demographics and Interest Reporting; Integrated services that require Google Analytics to collect data via advertising cookies and identifiers.

Technologies we use on the Sites to collect traffic data, include but are not limited to: cookies (data files placed on your computer or other devices used to access a Site), mobile analytics software and pixel tags (transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed). We, or our vendors, may place cookies or similar files on your computer or other devices used to access a Site for security purposes, to facilitate Site navigation and to personalize your experience while visiting our Sites (such as allowing us to select which content is most likely to appeal to you based on your location). A pixel tag may tell your browser to get content from another server. This information helps us analyze our Sites and improve our Sites, products and services. Traffic data is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as personal information.

To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser’s cookie folder, please refer to your browser’s help menu or other instructions related to your browser. If you do disable or opt out of receiving cookies, please be aware that some features and services on our Sites may not work as intended and you may not have access to all of the services and features we may offer.

You can use Google’s Ads Settings to manage the Google ads you see and opt out of Ads Personalization. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms.

4. To protect the confidentiality and security of your non-public, personal information we:

• Maintain, monitor and update physical, electronic and procedural safeguards to protect personal information.
• Use security and encryption methods to help prevent data breaches and unauthorized disclosure of personal information.
• Restrict access to personal information to necessary personnel only.

Although guaranteed security does not exist on the Internet or offline, we make commercially reasonable efforts to handle such information consistent with this Privacy Policy and applicable laws. Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.

5. We disclose information to affiliates and non-affiliated third parties.

We share information with affiliates and non-affiliated companies to manage business as permitted or required by law. For example, we may share information to help process, approve, fund, or service loans and mortgages that we provide. For construction or home loans (first or second mortgages), we may disclose personal information to consumer reporting or collection agencies. We may also disclose personal information to government agencies and regulatory organizations as permitted or required by law. We may share personal information with vendors, consultants, and other affiliated companies to perform services for us such as those affiliates that perform marketing, conduct regulatory reporting and compliance, verify information provided to us, and provide credit reports and other services such as appraisals, title searches, data processing, and insurance. We may work with non-affiliated companies or organizations to provide services on our behalf in connection with the processing, underwriting, and or servicing of your loan or mortgage, or to provide you with products or services offered by us or jointly with other financial institutions.

For U.S. account holders and visitors to this Site, we will use and share any information that we collect from or about you in accordance with our Consumer Privacy Notice, which provides choices in the use and sharing of information.

We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. We reserve the right to disclose any personal information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us or our Terms & Conditions.

If you request services via a mobile device, your request will be transmitted via your mobile carrier’s network and your carrier may have access to it. Consult your carrier’s privacy policy for additional information.

6. We disclose information about former Customers/Members.

AMS may disclose some or all of a former Customer’s/Member’s personal information to government agencies and regulatory agencies when required by law, joint-marketing firms, consultants, and credit reporting agencies. We may report the payment history of loans/mortgages to consumer reporting agencies.

7. How to opt-out and change your personal information.

If you no longer wish to receive our promotional communications, contact us by email to be removed from our lists. Be sure to include any contact information that you want removed from our promotional contacts list, including physical addresses, phone numbers, and email addresses (if you use more than one email address, send your opt-out email from each of your email addresses). If you receive any online newsletter or similar promotional email communication from us, you will always be given the option to “unsubscribe” from receiving further email communications from us at any time. Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information you pose to us either through use of a Site or by other means), and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving our Sites and our services.

If you want to opt-out of receiving promotional communications from us, or if your personally identifiable information changes (such as zip code, phone, email or postal address), you may correct, update or delete/deactivate your personally identifiable information at any time by submitting a request on our Contact Us form or by calling (844) 422-3622 and following the menu and prompts. Note that if you have a separate agreement with us or our affiliates, you should also check the notice provisions in that agreement and update us or our affiliates if any contact information changes according to the notice provisions in that agreement. Your notifying us via phone or email of any personal information changes will not serve as notice under any separate agreement you may have with us or our affiliates.

8. Links to third-party sites.

Our Sites may contain links to other sites that may be of interest to our users. We are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website to which we may link that may collect personal information. You are responsible for any information or content you post using a third-party social networking platform, such as Facebook or Twitter, and using such platforms in a manner consistent with the privacy policy and other terms and conditions applicable to such platforms.

9. How we respond to do-not-track requests and use of third-party tracking.

Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part.

Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior and after visiting our Sites. That said, we cannot control third party tracking and there may be some third-party tracking that occurs without our knowledge or consent.

10. Children.

The Sites are intended for individuals aged 18 and older. The sites are not intended for use by children under the age of 13, and we do not knowingly collect personal information from such children. If we learn that we have collected the personal information of such a child, we will take steps to delete the information as soon as possible.

11. Notice to residents of countries outside the United States.

We are headquartered in the United States. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored. 

12. Changes to this Privacy Policy.

We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. In the event our Privacy Policy should materially change, we will generally notify our users by posting a notice of such change in a separate section of this Privacy Policy. Your continued use of any of our Sites following the posting of changes to our Privacy Policy means you accept those changes.

13. Our Affiliates.

Our affiliates include: AAFMAA Wealth Management & Trust LLC, see: https://aafmaatrust.com/, and AAFMAA, the American Armed Forces Mutual Aid Association, see: https://www.aafmaa.com/.

15. Contact Us.

If you have questions regarding AMS’ Privacy Policy, use our contact us form or call us at (844) 422-3622 and follow the menu and prompts.